| If you're a web
marketer and you've done your homework, you've
probably come across the Long Sales Letter in your
internet travels. Top web marketing experts like
Yanik Silver, "The Copy Doctor" Michel Fortin and
countless others use it to pitch their comprehensive
instructional kits. You may have even made a
purchase based on what you read in one of these
letters.
Powerfully persuasive, the Long Sales Letter employs
carefully targeted copy to draw the reader in,
emotionally identify with them, create a need for
the product, and incite them to make an immediate
purchase. The Long Sales letter, in all its
verbosity and sensationalism, gleams with promise.
It appears the surefire way to make sales come
pouring in.
But is
it? Should you fork your hard-earned
cash over to a copywriter who will
create a hypnotic and riveting sales
letter that goes on for pages and
pages hyping your product? Should
you grab for your credit card and
buy one of those comprehensive
teaching packets that tells you
everything you ever wanted to know
about writing a Long Sales Letter
yourself?
Answers
often come in the form of questions.
Here are some questions I typically
ask my clients:
What are you selling, and how much
does it cost?
Does
the product you offer on your
website fulfill immediate short-term
needs?
Or is
it something that might help someone
reach a long-term goal?
Items
that satisfy immediate yearnings for
a low price don't require a rousing
speech to attract buyers. What these
products do require is visibility.
How funny would it be to receive a
letter in the mail from the CEO of
Bubble Yum, urging you to buy his
product! Totally unnecessary; Bubble
Yum does a fine job of selling
itself on the "impulse buy" rack by
the supermarket check-out. Music CDs
and clothing are things that don't
cost huge amounts of money, and
virtually sell themselves. Your
customer will know in a matter of
seconds whether they want what you
have. In such a case, skip the
letter. Instead, showcase these
items in a high-traffic area where
they will be seen.
Who are you marketing to?
I did
some work recently for an e-greeting
company who had me writing a long
and persuasive letter. I posed the
question: "How much do we really
need to convince people to buy these
e-greetings? Either people will like
them, or they won't." My client in
turn made a good point: the sales
letter wasn't needed to toute the
actual product on the site. But it
would certainly come in handy for
potential affiliates and promoters.
The sales letter was a handy tool
that depicted us an intelligent
group of people with a knack for
selling - and that could very well
be the driving decision for those
who might want to represent us. So
yes, a sales letter may actually
work to your benefit, depending on
the audience you plan to address.
Would your product or service be
considered 'an investment?'
An
investment is a possession acquired
for future return or benefit. Items
that offer long-term benefits cost
more money. They promise a brighter
tomorrow; an investment for the
future. They also require more
convincing to get people to buy
them. I recently met a career coach
who features a goal achievement
system, in the form of an e-book,
for purchase on her website. Her
e-book is moderately priced for its
category, and well-written in my
opinion. Would I advise her to use a
sales letter to pitch the e-book?
Yes, but I'd make the letter an
overview of her entire service
offering and not just about the
e-book.
The
trick is to convince people that a
career coach will help them reach
their personal and professional
goals, which in turn will do wonders
for their career, bolster their
confidence and improve their quality
of life. If you can sell them on
this broad concept, then they'd
likely sign up for career coaching
sessions, and at the very least
purchase a goal achievement system
e-book. With your sales letter, you
can build a case for maximum
investment, and at the very minumum,
make a few supplemental bucks with a
supporting product.
How much information can you fill
your letter with?
As
much as you have to build a solid
argument. Start by openly addressing
the customer's frustrations and
fears. "Are you tired of throwing
away money on lukewarm ads that just
don't sell?" The reader is
hard-pressed to disagree. Next comes
the aspirations; the hope for a
better tomorrow: "Imagine an ad
campaign that can triple your sales
at a minimal cost to your business!"
Pose
your company as having solution; the
secret key, the pot of gold at the
end of the rainbow. "Watch your
sales rate explode!" "Discover the
secrets that successful marketers
know!" They're not really secrets
and nothing is literally going to
explode, but such language creates a
sense of excitement and urgency.
Build your credibility with
testimonials and success stories.
"Bob Luken had this to say about our
system:" (list testimonial). "Marla
Thompson lost 49 pounds in three
months thanks to our weight loss
program!"
Finally comes the call to action:
"Buy now, and get on the path to a
more properous tomorrow!" "Click
here to start saving immediately!" A
word to the wise: once you make your
point, wrap it up. Beware the
hypnotic effects of repeated ideas
and words, and endless streams of
mind-numbing copy. Not everyone
succumbs to such trickery! I speak
for myself when I say that after
four or so paragraphs, the reader is
likely losing interest. At this
point, one of two things may happen.
They will scroll all the way to the
end and click BUY NOW, or they will
grow disgusted and leave your
website.
How strong of a message do you
require?
The
flashy,
all-I-need-now-is-a-megaphone Sales
Letter doesn't work for everybody.
Take the hospitality industry, for
example, which calls for a bit more
subtlety and finesse. You don't want
to appear frenzied or desperate to
make the sale, or you may scare away
the customer. Strong language can do
just that. Some Lengthy Sales
Letters use what I consider
marketing brainwashing tactics. The
brainwashing comes when you start
repeating what you've already said,
but in a slightly different way. Or
when you follow the formula I've
outlined in the previous paragraph,
but do it no less than 12 times in
the body of your letter. This is a
form of "loud" advertising in
itself!
If
you ask yourself the right
questions, you'll get a better idea
for whether a Long Sales Letter, or
any other type of advertising
strategy you might have learned
about, is the best approach for your
own company. Be honest with yourself
during the questioning process. It
also helps to "put your feet in the
consumer's shoes." In my ten years
as an advertiser, one thing rings
true as far as I can see: the more
aggressively you push your products
and the "busier" the ads, the more
lowbrow or "low-confidence" consumer
you'll attract. As a general rule,
when creating ads, less is more. So
if you have a good point to make,
make it in the best way you can, but
don't go to extremes. If your ads
are always long-winded, bold and
frantic, you'll attract plenty of
attention. But it may not be the
kind of attention you want.
Copyright Dina Giolitto 2005. Use
with permission. |